F.A.Q.

F.A.Q. Frequently Asked Questions

_______________________________
Questions about my art offerings
_______________________________
***What's the quality of your art prints?
The art prints in my shop are super high quality (I'm not making these at home). You'll be proud to own these unique art prints and feel confident giving as a gift knowing that they are professionally printed in Canada using long-lasting archival inks on super high quality acid free 100% cotton paper from renowned paper maker Hahnemühle. These are non-glossy prints with a white border suitable for framing. In order to keep the price of my art prints reasonable these are open edition art prints meaning they are not numbered limited editions.
Goto ART PRINTS

***What sizes do your art prints come in?
Currently my art prints are available as...
Paper - 6" x 8", Image - 5.5" x 7"
Paper - 8 1/2" x 11", Image - 7" x 9 1/8"
A few select prints also come as ...
Paper - 11" x 14", Image - 9 1/4" x 11 3/4"

***Do your art prints/paintings come with a certificate of authenticity?
Yes, all of my paintings and art prints come with certificates signed by me as the artist.

***What is the quality/size of your art greeting cards?
All the art greeting cards in my studio shop are professionally printed on premium McCoy, archival acid free that is FSC,PEFC, SFI green-e certified card stock. They are all blank inside and measure 5"x7" and come with envelopes and wrapped in cellophane.

***What medium are your paintings created with?
All my paintings are created using acrylic paint on stretched canvas (wood stretcher frame). Acrylic painting is a very Many of my paintings also include a black float mount frame as well as free shipping to USA and Canada.

***Do you accept painting commissions?
Yes, I'm happy to create a special painting just for you! Please head over to my custom art page to see more details on the process, the sizes/prices, as well as some examples.
Goto CUSTOM ART

***Do you help customers with the selection of frames for your artwork?
Sorry to say I don't help folks on an individual basis as I don't sell frames other than the ones that come with the original paintings. The frames that come with my paintings are black float mount wood frames. I find this style works with most home decor's and the artwork. If you'd like something more specifically suited to your decor I suggest consulting an art frame dealer local to you as that would give you the best selection at the most reasonable price.

______________________________
Questions about shipping
_______________________________
***When will my order arrive, what are your shipping options?
I mostly use Canada Post for all my shipping, occasionally for paintings or in the event of a postal disruption I will use a courier service (that service depends on the shipping destination) please pop over to my shipping policies page to see estimates for shipping times.
Goto SHIPPING

***If I have questions about my order what do I do?
For any questions please feel free to CONTACT me. I'll do my best to get any issues resolved.

***What countries do you ship to and how much will it cost?
You can get an idea of the shipping cost to your location for items in your cart by using the shipping calculator on my shopping cart page.
Currently I ship to: Canada, Australia, Finland, France, Germany, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, and the United States.

***What are your payment terms?
I currently accept payments using Shopify Pay, Apple Pay, Google Pay and PayPal. With these payment methods you can use credit cards or your existing account balances. I require full payment before any artwork is shipped

***Do you offer installment payment plans?
I have been looking into a way to have that ability directly through my website (hopefully coming soon). Currently if you are purchasing an order over $200 (20% non-refundable deposit) and would like to set up a layaway payment plan option please feel free to CONTACT me and we can set something up. (Note: artwork will not be shipped until payment is complete)

***Do you accept returns?
Yes I have a return policy, hop over to my shipping polices page to see details of what can and can't be returned.
Goto SHIPPING

***My package arrived damaged what should I do?
Check out my shipping policies page for all the details about shipping
Goto SHIPPING

_______________________________
Questions about digital products
_______________________________
***How will I get my digital purchase?
When you purchase any digital items from my shop (coloring pages, printables, digital wallpapers) there will be a download button on the checkout thank you page. You will also in short order receive an email with a link to download your purchase. For more info on digital delivery hop over to this page... 
Goto DIGITAL

***How do I print off my digital printable purchase?
After you download the file for the printable art or coloring page you purchased, you'll need to print it off. Luckily I have a free resource guide on how to print printables so they look great. 
Sign up for the FREE resource...

***How do I use the digital wallpaper to me device?
Depending on the device type of wallpaper your purchased. Download it and save it to a place on your device (computer/phone/tablet) where you can easily find it. Go into the wallpaper settings for your particular device and choose the image you just saved. 
 
***Do you have any tips for coloring?
If you're new to coloring (or even if you've been doing it for a while) I've created a special FREE quick start coloring guide to help you get the most out of the time you spend coloring
Sign up for the FREE resource...

***Can I email my digital download to my sister/friend so she can use it too?
I ask  that you please do not forward or share the digital art you purchase from me. I've spent many hours creating these unique artworks. If you know someone who is interested in them please respect my artistic efforts and copyright by sending them to my online shop, with many thanks : )

_________________________________
Questions about me and my art studio
_________________________________
***Do you do interviews for print, blogs, podcasts, books or courses?
Yes, if you'd like to have me take part in your project, please feel free to contact me. I would love to hear about your it and If possible take part depending on my schedule. Please CONTACT me

***Can you give me art for my fundraiser?
Although I would love to support everyone's wonderful causes, as you can imagine I get lots of requests. It's simply not possible to give to everyone, so I limit it those causes closest to my heart.

***Where can I see your art in person?
I currently have artwork for display for purchase locally to me in Port Stanley at the Art & Soul Cafe in Port Stanley as well as the Muse Art Rental Gallery at the London Regional Art Gallery in London Ontario, where my art is available for purchase or for rent. You can check out more info on my art shows page. 
Goto ART SHOWS

***Where is your art studio located?
My art studio is located in the charming village of Port Stanley on the shores of Lake Erie, Ontario, Canada

***I want to visit your studio?
My art studio is not open to the public and while I would like to visit with everyone it's just not possible given how many hours are in the day. 

_______________________________
How to work with me on a project
_______________________________
***Are you available for licensing ?
I'm always interested in new licensing opportunities. For more information on licensing with me please pop over to my licensing page to see some art samples and some the licensors I've worked with. Please always feel free to CONTACT  me!
Goto LICENSING

***Are you interested in being contacted by galleries or agents?
I'm always interested in hearing about new opportunities to work with others share my art in a professional setting. I currently have a non-exclusive art agent in the USA, so I am still open to new agent opportunities.

***How should I contact you if I want to work with you ?
If you'd like to contact me for any reason please feel free to email me. Here is a link to my contact page. 
Goto CONTACT 

_______________________________
Any other questions?
_______________________________
If you have any other questions that weren't covered in the above page please feel free to CONTACT me