Custom Painting

Custom Painting

Regular price $0.00 USD $0.00 USD

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CUSTOM ORDERS: 
I am always happy to take on custom orders. Please note the completion time for custom orders may vary depending on how many orders I am working on. Feel free to contact me if you have any questions. I am happy to work together with you to make a custom work of art that is suited just for you.  

Contact me for details CONTACT

The prices I currently charge are as follows:

( 8x10 - $325US)
(10x12 - $395US)
(11x14 - $450US)
(12x16 - $495US)
(14x18 - $575US)
(16x20 - $650US)
(18x24 - $750US)
(20x24 - $795US)
(20x30 - $895US)
(24x30 - $975US)
(24x36 - $1080US)
(30x40 - $1250US)
(36x48 - $1500US)
(40x48 - $1595US)

Please feel free to contact me for quotes on canvas sizes other than shown. 

The canvas used is wrapped and stapled on the back. The painted image is also extended around the sides so that the painting may be hung with or without a frame. 
NOTE: Prices do not include shipping or tax (but I can send a shipping quote prior to purchase). Please also note that I require a non-refundable deposit of 10%.

THE PROCESS:
When contacted by someone who would like a custom work of art created, together we first determine exactly what they would like to have in the painting. I then determine the final cost including the shipping and taxes so that it is clear what the final commitment will be.

I then create a sketch using the information I collected from the customer. I can work from written descriptions, photos, or your own drawings.

I then email the final sketch to the customer. If the sketch needs revision, we continue the process until the sketch reflects an ideal composition that both of us are happy with. 

At this point, I require the 10% deposit to begin the painting.

I create the painting and send a photo of the completed piece. If you are happy with the final artwork we then proceed to the final payment and shipping.

I will contact you with the shipment tracking info once shipped.

Finally, your unique original painting arrives at your home and you hang it up and enjoy!!! : )

Payments / Shipping / Returns

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PAYMENTS:
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My shop uses PayPal & Shopify as payment methods, both accept credit cards. With a Paypal account you can also pay using your Paypal funds.
Note: Always include your phone number when checking out as phone numbers are required for shipping labels and customs forms.

Layaway payment plans- While I don't currently have a website solution for picking layaway payment plan as a payment option.
Please CONTACT me for orders over $300 and we can set up a plan.

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SHIPPING :
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Items are shipped out from Canada (my location). I ship mostly with Canada Post (there may be a few exceptions). Shipping methods will vary according to the order size, weight and dollar value.
Once your item(s) is shipped, and if applicable, I will e-mail you with the item's tracking number that can be tracked online.

SHIPPING RATES & TIMES (CANADA/USA): 
On the checkout page is a shipping rate calculator so you can see how much shipping will be before paying.
Canada and USA - Tracked Packet, Small Packet Air and Regular/Registered Letter Post may take 2-3 weeks to arrive. There is NO insurance or tracking on regular Letter Post or Small Packet. There IS insurance and tracking on Registered Letter Post, and Tracked Packet.
Canada and USA - Expedited Parcel shipping may take 1-3 weeks to arrive depending on your location. Insurance and tracking IS included in Expedited Parcel.
I do offer an Express Post option for Canada and USA for quicker shipping. Please contact me if you would like an Express Post shipping quote.
PLEASE NOTE:  There are no customs/duty fees for artwork shipped from Canada to USA.

INTERNATIONAL SHIPPING:
If possible, I will ship worldwide to countries where Canada Post or select couriers provides fully insured service. Some international countries are listed in the shipping calculator on the cart page. If you have any questions about whether I can ship to your country, please contact me and I can send you the shipping rates and particulars for shipping. When requesting a shipping quote, please include your country, city, postal code and which artworks you are interest in.

COMBINED SHIPPING:
I can combine shipping costs on similarly sized paintings and prints. Please e-mail me for details on shipping discounts for multiple purchases.
PLEASE NOTE: Buyer is responsible for all taxes and duties (artwork is duty free to Canada and the United States). Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering shipping company or when you pick the item up. Do not confuse them for additional shipping charges. I do not mark the merchandise value below value or mark items as 'gifts' as international government regulations prohibit such behavior.

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SHIPPING RETURNS:
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The artworks listed are described and photographed as accurately as possible, although variations in individual computer monitors make it impossible for artwork to look exactly the same on every computer screen.
Non-returnable items include gift cards and downloadable products.
Only regular priced items may be refunded and must be within 30 days of purchase. Sale or discounted items are not refundable.
Refunds are at my discretion. If the return is due to customer indecision, then only the painting price will be refunded, not the shipping cost. The buyer is also responsible for fully insured return shipping costs to send the item back. A refund will not be issued until the returned item(s) are received, in the same condition as when sent to the customer.
***I try to work with every customer in order to resolve any issues to both of our satisfaction. Please CONTACT me if you have any questions***

DAMAGED PACKAGES:
Returns are accepted if artwork arrives damaged. The customer will receive a refund and an insurance claim with Canada Post will be filed.
In case of damage during shipping, please contact me as soon as you receive the shipment. Please retain the artwork and all packaging materials, including the box, as they will be needed to launch the insurance claim investigation process with Canada Post.
In the event of a claim, Canada Post will need to contact you to verify the information that has been provided to them. If you have any questions at all please be sure to CONTACT me !!
Artwork, designs and illustrations are © Cathy Horvath Buchanan. All rights reserved.